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SAP CRM Functional Training

SAP CRM Functional

What is SAP CRM?

One of the main key point in corporate sector today is Customer Relationship Management (CRM) and computerization of this procedure is one of the most wanted after enterprise solutions on offer today.SAP Customer Relationship Management is a complete put together which offers solutions to organizations to manage their CRM activities in a clean and summarizing manner and therefore those who are conscious of SAP CRM have a specific added plus when it comes to positions in marketing as well as customer management.

This CRM functional training is like something that can be an easily set an entity apart from his rake group in any company as most companies now look for individuals who are fluent in SAP CRM and can handle the system in an efficient and understandable manner. This training can be a key differentiator module between someone who is just about regular at an organization and someone who excels in their role.

You can learn SAP CRM from Best Way technologies in Bangalore, Hyderabad, Chennai and classes are more flexible in your free time and it is a real time implementation. However, since most of the faculty is from the industrial world and have certified with the SAP, the experience is realistic in nature, making sure that you are ready to face the challenges of the corporate world and once you come to an end with the training. SAP Customer Relationship Management training course includes “Knowledge by Experiments” approach to get SAP CRM training and performing real-time practices and real-time inflection. The extraordinary practice with live environment experience in SAP CRM Training certifies that you are ready to apply your SAP CRM knowledge in big corporations after the SAP CRM training completed.

What are objectives and learning outcomes of this course?

The SAP CRM course gives an overview of SAP CRM and its task in intensification customer relationships. The main objectives of this SAP CRM course are processes for creating mail, campaign creation, lead generation, quotations performing service tasks using CRM service applications and so on. The main objective of this course is to develop the business software requirements for organizations of any size.

From this course you acquire the following

Foundational understanding of Channel of CRM, CRM web user interface

Learn about BP roles and relationships, Organizational data determination

Understanding of Monitoring and error handling and Marketing analytics

Overview of Pricing fundamentals and BDoc  modeller

You will get to know the related jobs and job trends in the industry

Here, at Best Way technology’s laboratory are well-structured for SAP CRM training in Bangalore, Hyderabad, Pune where students learn the career oriented skills to uphold the career path. If we talked about best SAP CRM training center in Hyderabad, then we provide skills for Introduction to CRM, Base Customization, Sales, Marketing & Campaign Management, Customer Interaction Center (WIN CLIENT), CRM Services, Note Assistant & Support Package etc training at live projects training under SAP CRM Training program. SAP CRM training course has designed according to the latest technologies which are using in corporation at high level.


SAP CRM 7.0 EHP2 Functional Training Curriculum

1. SAP CRM Overview

  • Introduction to SAP CRM
  • CRM Architecture
  • CRM Application
  • R/3 & CRM – Relationship Overview

2.  SAP CRM Modules Overview

  • Marketing
  • Sales
  • Service
  • Middleware
  • CIC
  • Web Ui

3. SAP CRM Interfaces

  • Graphical User Interface
  • Web User Interface
  • SAP Easy Access menu
  • Implementation Guide

4. CR 100-Base Customization

  • Business partners
  • BP Roles, BP Grouping & BP Relationships
  • Organizational Management
  • Organizational Model, Org Determination
  • Territory Management
  • Product Master
  • Product types Attributes & Set Type, Categories and Hierarchies
  • Business Transactions
  • Item Category
  • Pricing
  • Action Profiles
  • Billing
  • Text management
  • Date Management
  • Partner Processing
  • Status Profile Management

5. CR580- CRM Web User Interface (WEB UI)

  • Architecture of WEB UI
  • UI Concept & UI Component Concept
  • Navigation Bar & Business Roles
  • UI Configuration
  • Personalization
  • Additional Features in Web UI

6.  CR500-Middleware

  • Middleware Overview- Architecture
  • Data Exchange Concept
  • Connections between Backend R3 and CRM System
  • Objects
  • Creating and assigning logical systems to client
  • Creating RFC Destinations
  • Preliminary settings for Data Replication between ECC and CRM
  • Administration Console Settings
  • Queue , BDOC’s Administration
  • Data Distribution/ Transfer between systems

7.  CR300-Sales

  • Sales Cycle
  • Opportunity Management
  • Cross Systems Copy controls
  • Sales Contract Management
  • Quotation Management
  • Order Management
  • Distributing transactions to R3 System
  • Activity Management
  • Territory Management
  • Credit Management

8.  CR600-Marketing

  • Marketing Planning & Campaign Management
  • Market Segmentation
  • Target groups
  • Trade Promotions/ Deals
  • Key figure Planning – Baseline/ Uplift
  • Scenario Planning
  • Campaign Execution
  • External list Management
  • Lead management
  • Lead Questionnaire
  • Status Management

9.  CR700-Service

  • CRM Service Overview
  • Installed Base
  • Service Products
  • Objects
  • Service Agreements & Service Contracts
  • Service Plans, availability time, SLA Profiles and Response
  • Service order management
  • Service Confirmation
  • Resource Planning Overview
  • Warranty Management
  • Complaints and Returns
  • In house Repair
  • Internet customer self service

10.  CR410-Interaction Center

  • Agent functions and processes in IC
  • Overview of front office frame work
  • CIC Profile
  • Customer-specific work spaces
  • IC Component Configuration
  • Agent Inbox
  • Request Demo

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