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SAP CRM Training


BESTWAY Technologies Provides SAP Customer-Relationship-Management (SAP CRM) Online Training in Dubai, Abu Dhabi, Sharjah, Kuwait, Doha, Saudi Arabia, Riyadh, Jeddah, Muscat with Real time experienced working Professionals.

SAP CRM 7.0 EHP2 Functional Training Curriculum

SAP CRM Overview

  • Introduction to SAP CRM
  • CRM Architecture
  • CRM Application
  • R/3 & CRM – Relationship Overview

SAP CRM Modules Overview

  • Marketing
  • Sales
  • Service
  • Middleware
  • CIC
  • Web Ui

SAP CRM Interfaces

  • Graphical User Interface
  • Web User Interface
  • SAP Easy Access menu
  • Implementation Guide

CR 100-Base Customization

  • Business partners
  • BP Roles, BP Grouping & BP Relationships
  • Organizational Management
  • Organizational Model, Org Determination
  • Territory Management
  • Product Master
  • Product types Attributes & Set Type, Categories and Hierarchies
  • Business Transactions
  • Item Category
  • Pricing
  • Action Profiles
  • Billing
  • Text management
  • Date Management
  • Partner Processing
  • Status Profile Management

CR580- CRM Web User Interface (WEB UI)

  • Architecture of WEB UI
  • UI Concept & UI Component Concept
  • Navigation Bar & Business Roles
  • UI Configuration
  • Personalization
  • Additional Features in Web UI

CR500-Middleware

  • Middleware Overview- Architecture
  • Data Exchange Concept
  • Connections between Backend R3 and CRM System
  • Objects
  • Creating and assigning logical systems to client
  • Creating RFC Destinations
  • Preliminary settings for Data Replication between ECC and CRM
  • Administration Console Settings
  • Queue , BDOC’s Administration
  • Data Distribution/ Transfer between systems

CR300-Sales

  • Sales Cycle
  • Opportunity Management
  • Cross Systems Copy controls
  • Sales Contract Management
  • Quotation Management
  • Order Management
  • Distributing transactions to R3 System
  • Activity Management
  • Territory Management
  • Credit Management

CR600-Marketing

  • Marketing Planning & Campaign Management
  • Market Segmentation
  • Target groups
  • Trade Promotions/ Deals
  • Key figure Planning – Baseline/ Uplift
  • Scenario Planning
  • Campaign Execution
  • External list Management
  • Lead management
  • Lead Questionnaire
  • Status Management

CR700-Service

  • CRM Service Overview
  • Installed Base
  • Service Products
  • Objects
  • Service Agreements & Service Contracts
  • Service Plans, availability time, SLA Profiles and Response
  • Service order management
  • Service Confirmation
  • Resource Planning Overview
  • Warranty Management
  • Complaints and Returns
  • In house Repair
  • Internet customer self service

CR410-Interaction Center

  • Agent functions and processes in IC
  • Overview of front office frame work
  • CIC Profile
  • Customer-specific work spaces
  • IC Component Configuration
  • Agent Inbox
  • Request Demo